Reservations Rules :
The reservation should be placed through our online reservation system. The reservations is effective only when you inform us your booking information and credit card details or place a certain deposit to us, then we will send the confirmation voucher to you.
Rates :
The rates advertised on this website are available ONLY through www.trainticketvietnam.com . In case you try to call the hotel directly, Hotels WILL NOT give you good rate as we have travel agent contract with hotels. Rates advertised on our website are subject to availability and the good cooperation between the hotels and us. The rates shown may be subject to change pending requirements, eligibility, seasons and/or black dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotels behalf. Hotels rates may also be adjusted in case of transport requests. In such cases we will submit an updated quote to you by email. Rates are quoted in USD ( American dollar).
Booking Confirmation :
Due to paper processing requirements, on occasion hotels are unable to confirm a reservation immediately. The confirmations are coordinated by www.trainticketvietnam.com staff and send via e-mail to you within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24 - 48 hours after placing an order, please kindly contact us immediately by E-mail or call our hotline number giving in contact us section.
Whilst we Endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalize your request within this time limit. Circumstances that may cause delays in replying to you include international public holidays and different time zones.
Hotel Booking Guarantee:
To guarantee your hotel or tour or ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email. You may need refer to "How do we use your personal information " in our web terms and conditions.
Cancellation/Amendment & Non arrival policy:
If you wish to cancel or amend your booking after the voucher has been issued, a cancellation fee will be applied in accordance with the hotel policy. The cancellation fee varies accordingly to the hotel/tour or ticket specified in your booking as well as your check-in date.
Special Note:
In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process known as BOOKING VOUCHER. The stricter of the two (hotel's policy and our website policy) will then apply.
- If you cancel or amend after the voucher has been issued, but NOT LESS THAN 3 (THREE) DAYS for hotel booking prior to the check-in date, there is no charge - it means no cancellation fee!
- If you cancel your booking LESS THAN 3 (THREE) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred through your credit card, which was used to guarantee your booking. Your credit card statement will show the debit entry as Train ticket Vietnam or the name of your proposed hotel.
Last minute cancellations for bookings:
If cancellation made more than 19 days prior to arrival date: no cancellation charge.
From 12 -18 days prior to arrival date: 10 % of full prepaid amount applied to cancellation fee
From 7 – 11 days prior to arrival date: 40 % of full prepaid amount applied to cancellation fee
Less than 7 days prior to arrival date: 100 % prepaid amount applied to cancellation fee
How to cancel or amend :
All cancellations and amendments must be made IN WRITING using one of the following methods: Email to Cancellation to our E-mail
When you contact us, we require the following information, so that we may efficiently process your request and reply to you:
Your Booking ID; Email Address used in the booking; The Full Name used in the booking.
Failure to do so will result in you being subject to the conditions described above.
Note: Please be advised that we will NOT accept any cancellations or amendments requests by phone unless the matter is extremely urgent. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY.
