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BOOKING TRANSPORTATION AND HOTELS

Tourist can book all tours and services listed on this web through this www.trainticketvietnam.com web shopping cart. You do not need to place phone call, but instead please place full payment when Tourist book except otherwise www.trainticketvietnam.com agreed www.trainticketvietnam.com and the Tourist agree that the terms and conditions for the services on this web site shall be governed by the Booking Conditions written bellow and that the Booking Conditions is a part of the service contract. Bookings within 20 days from date of using train or services in Vietnam will be confirmed its result within 3 working days.
VALIDITY

All prices shown on the web are in United States Dollars (USD)www.trainticketvietnam.com confirms that all rates shown on the web are correct at the time of issuance of the client's prepayment but are subject to changes in line with market, tax or currency fluctuation without prior notice. Based on these few years experience in Vietnam. Great investment booms and quick economic development, price standard has changed in these 3 years. Please understand this situation, and even if your guidebook explains that everything in Vietnam is quite cheap, please understand that the book information is frozen by the date of their report.

RESERVATION AND CONFIRMATION

Reservations should be directly made on the web and full invoiced amount should be deposited at the same time via our credit card processing support. We check and confirm the status to the deposited orders. Any orders without deposit will be 100% rejected. In case www.trainticketvietnam.com cannot confirm the reservation, we refund all the deposit to any Tourist who had made a reservation and placed a deposit is understood that Tourist have read, understood and accepted all Terms and Conditions.
PAYMENT
Except agreed by www.trainticketvietnam.com booking system in advance, Tourists must make prepayment. Our shopping cart system automatically take you to paypal online payment system or bank account information. It is trustful, and safe for you.
REFUND AND CANCELLATION
Deposits are fully refundable if the amendment/cancellation is received and confirmed by www.trainticketvietnam.com before issuing ticket/vouchers. No cancellation nor refund nor reduction will be made once the ticket/vouchers have been issued in Vietnam, otherwise we charge 20 USD handling fee to the refund request.
VOUCHERS
www.trainticketvietnam.com booking system will issue hotel voucher if you wish to have that. Otherwise we do not issue voucher, instead supply emergency contact address, in case tourists cannot receive tickets or no hotel room available for your at the promised place.
LIABILITY
www.trainticketvietnam.com booking system and its partners commit to provide the confirmed services to Tourist. www.trainticketvietnam.com has no responsibilities to Tourist, by reason of breach of services or unsatisfactory services provided to Tourist by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay and change in schedule or other adverse events, which are beyond the control of www.trainticketvietnam.com and its partners and/or sustained by an act or default of any person or company providing the services to the Tourist. All services are supplied under the operators' conditions. The travelers understand that www.trainticketvietnam.com is not responsible to any additional expense and/or damage incurred due to any delay, accidents, natural disasters, political changes or social unrest. We will not be liability for any late arrival in the station that cause missing the train departure time when we have handed over any tickets to you. Please come to the departure station or terminal at least 30 minutes before departure of train.
TRAVEL INSURANCE
Travel insurance is not included in the rate shown on the web. Tourist should subscribe travel insurance by Tourist responsibility. www.trainticketvietnam.com will not agree any compensation for accident, sickness, or any incidents during the trip.
CLAIMS
All disputes and claims will have to be settled by negotiations and mutual understanding. In the event such negotiations and mutual understanding fail, the disputes and claims will be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 15 days after the end of the services.
We add information, manage and promote this website in Hanoi- Vietnam For General Inquiries, please contact us via mail form. But PLEASE DO NOT ASK US THE AVAILABILITY OF TRAIN TICKET BEFORE SUBMIT YOUR ORDER AND PLACE PAYMENT. WE NEVER REPLY TO SUCH QUESTIONS. We have been asked the availability for these few years, but ALMOST cases, it had been nothing but just a waste of our time. Please understand we must check at Vietnam Railway ticketing head office for availability. In some cases of fully booked we have to submit document to ask Vietnam Railway to add one more passenger car for out customers.